Last updated: July 31, 2026

Here is how and when your Swips order gets to you.

WHERE WE SHIP
We ship within the United States, including Alaska, Hawaii and APO/FPO addresses. We do not ship internationally yet. If you are outside the US and want Swips, email us at support@swipsband.com and we will tell you when we open your country.

LAUNCH TIMING
Swips is pre-launch. Our first production run is scheduled to ship in late August or early September 2026. If you join the pre-sale list, we will email you the day orders open. Joining the list does not place an order and does not charge you anything.

Dates on a first production run can move. If they do, we will tell you by email rather than let you find out from a tracking page that never updates.

PROCESSING TIME
Orders are packed and handed to the carrier within 2 business days. Orders placed on a weekend or a holiday start processing the next business day.

SHIPPING METHODS AND COST
Shipping cost is calculated at checkout based on your address and the option you pick. You see the exact amount before you pay.

Delivery estimates shown at checkout come from the carrier. They are estimates, not guarantees. Weather, carrier backlogs and holiday volume all move dates and none of those are inside our control.

TRACKING
You get a confirmation email when you order and a second email with tracking when the package ships. If tracking has not moved in 5 business days, email support@swipsband.com with your order number and we will chase the carrier.

IF WE CANNOT SHIP ON TIME
If we cannot ship your order within the time stated at checkout, or within 30 days if no time was stated, we will email you with a revised shipping date and the option to cancel for a full refund. You do not have to ask for that option. We will offer it.

WRONG OR INCOMPLETE ADDRESSES
Check your address before you submit. A package sent to a bad address and returned to us can be reshipped once you cover the second shipping charge. Email support@swipsband.com as soon as you spot a mistake and we will fix it if the order has not shipped.

LOST, LATE OR DAMAGED PACKAGES
Risk of loss passes to you when the carrier takes the package. That said, we are not going to leave you with nothing. If tracking shows delivered and you cannot find the package, check with your neighbors and your carrier first, then email us and we will work it out with you.

If your order arrives damaged, email support@swipsband.com within 7 days with photos of the item and the packaging. We will send a replacement or refund you in full, shipping included. See our Refund Policy for returns and exchanges.

TAXES
Sales tax is calculated at checkout where we are required to collect it.

WHOLESALE AND PRO SHOPS
Pro shop and reseller orders ship on separate terms. Email support@swipsband.com and we will send you the wholesale sheet.

CONTACT
Questions about a shipment? Email support@swipsband.com or write to Kiki Works, LLC dba Swips, 1024 Bayside Dr, Suite 451, Newport Beach, CA 92660.