Shipping policy

Last updated: October 19, 2026

Here is how and when your Swips order gets to you.

WHERE WE SHIP
We ship within the United States, including Alaska, Hawaii and APO/FPO addresses. We do not ship internationally yet. If you are outside the US and want Swips, email us at hello@swipsband.com and we will tell you when we open your country.

PROCESSING TIME
Orders are packed and handed to the carrier the next business day. Orders placed on a weekend or a holiday go out the following business day. If something holds an order up, we'll email you the same day with a new date.

SHIPPING COST
Standard shipping is a flat $6, and it is free on orders of $35 or more. You see the exact amount at checkout before you pay.

Delivery estimates shown at checkout come from the carrier. They are estimates, not guarantees. Weather, carrier backlogs and holiday volume all move dates and none of those are inside our control.

TRACKING
You get a confirmation email when you order and a second email with tracking when the package ships. If tracking has not moved in 5 business days, email hello@swipsband.com with your order number and we will chase the carrier.

IF WE CANNOT SHIP ON TIME
If we cannot ship your order within the time stated at checkout, or within 30 days if no time was stated, we will email you with a revised shipping date and the option to cancel for a full refund. You do not have to ask for that option. We will offer it.

WRONG OR INCOMPLETE ADDRESSES
Check your address before you submit. A package sent to a bad address and returned to us can be reshipped once you cover the second shipping charge. Email hello@swipsband.com as soon as you spot a mistake and we will fix it if the order has not shipped.

LOST, LATE OR DAMAGED PACKAGES
Risk of loss passes to you when the carrier takes the package. That said, we are not going to leave you with nothing. If tracking shows delivered and you cannot find the package, check with your neighbors and your carrier first, then email us and we will work it out with you.

If your order arrives damaged, email hello@swipsband.com within 7 days with photos of the item and the packaging. We will send a replacement or refund you in full, shipping included. See our Refund Policy for returns and exchanges.

TAXES
Sales tax is calculated at checkout where we are required to collect it.

WHOLESALE AND PRO SHOPS
Pro shop and reseller orders ship on separate terms. Email hello@swipsband.com and we will send you the wholesale sheet.

CONTACT
Questions about a shipment? Email hello@swipsband.com or write to Kiki Works, LLC dba Swips, 1024 Bayside Dr, Suite 451, Newport Beach, CA 92660.