At Swips, we want you to love your gear. If something is not right, here is how we will make it right.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unworn, unused and in their original packaging with the rosin insert seal intact.

Because Swips wristbands contain a rosin insert that contacts the skin, we cannot accept returns on products that have been worn or activated. This is for the health and safety of all our customers.

How to Start a Return

Email us at support@swipsband.com with your order number and the reason for your return. We will send you return instructions within 2 business days. Please do not send items back without contacting us first, as unauthorized returns cannot be processed.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days. Shipping charges are non-refundable except in cases of damaged or defective items.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@swipsband.com.

Exchanges

Want a different color? We are happy to exchange unworn, unused items in original packaging within 30 days of delivery. Email support@swipsband.com and we will get you set up. The fastest option is often to return your original item for a refund and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, email us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Late or Missing Packages

If your tracking shows delivered but you cannot locate your package, check with neighbors and your carrier first, then reach out to us. We will work with you to resolve it.

Questions

Reach us anytime at support@swipsband.com.